You Just Don't Understand: Women and Men in Conversation

"You Just Don't Understand" by Deborah Tannen. The author discusses that often when conflict in communication arises between men/women, it resembles the same tensions in cross-cultural communication. The author discusses that some communication styles are competitive (with a heavy lens around status and confrontation), other styles are cooperative (with a heavy emphasis on belonging, relatedness, similarities). The author discusses example of such conflicts. -- One example was, when someone's complaining about a problem, a competitive-oriented mindset typically tries suggest a solution, whereas a related-orient mindset typically shows empathy. Crossing the wires: suggesting a solution might come across an uncaring, and expressing empathy might come across as unhelpful.